1 Introduction
Welcome to High Baji. We believe that protecting the personal information and privacy of our members is the most important responsibility of a trusted gaming platform. This Privacy Policy ("Policy") explains what information High Baji collects, why we collect it, how we use it, and the steps we take to keep your data secure.
High Baji is one of Bangladesh's most popular online gaming and Sports Betting platforms. By using our website, mobile app, or any of our services, you agree to this Privacy Policy. Please read it carefully before registering.
2 What information we collect
High Baji only collects information that is necessary to provide our services. We never ask for excessive or irrelevant data. A detailed breakdown of what we collect is provided below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID | Age Verification & KYC Process |
| Contact Information | Mobile number, email address | Account verification & support |
| Financial information | BKash/Nagad number, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, device model, OS | Security & Fraud Prevention |
| Usage Data | Game logs, betting history, session data | Service Improvement & Personalization |
| Cookies & tracking | Browser cookies, local storage | Experience enhancement |
3 How we collect information
High Baji collects your information through several methods. Each method is fully transparent and based on your consent.
- Provided Directly: Information you provide during registration, login, deposit, or support chat.
- Automatically Collected: When you use our website or app, device and usage information is collected automatically.
- From Third Parties: Relevant information may be collected from payment providers or identity verification services.
- Cookies & tracking: Cookies are used to enhance your browsing experience on the site.
4 Purpose of Data Use
High Baji uses your information only for specific, legitimate, and transparent purposes. Your data is never sold to advertising companies under any circumstances.
- Account management: Account registration, login, password recovery, and identity verification.
- Transaction Processing: Processing and confirming deposits, withdrawals, and bonus payments.
- Customer Support: Troubleshooting, complaint resolution, and customer support.
- Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
- Service Improvement: Personalizing your gaming experience and developing new features.
- Legal compliance: Compliance with applicable laws and regulatory requirements.
- Promotional Communications: Sending offers and updates with your consent (unsubscribe at any time).
6 Data Protection Measures
High Baji protects your data using industry-leading technology. Our security framework operates across multiple layers of protection.
- SSL/TLS encryption: All site communications are secured with 256-bit SSL encryption — look for the padlock icon in your browser.
- Data Encryption: Stored sensitive data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): OTP-based two-factor authentication can be enabled on your account.
- Firewall & DDoS Protection: Advanced server-level protection against cyber attacks.
- Regular Audits: Regular security audits conducted by third-party security experts.
- Staff training: All High Baji staff are trained in data protection.
7 Cookie policy
The High Baji website and app use cookies to enhance your experience. Cookies are small text files stored in your browser.
- Essential cookies: Required for the site to function properly — these cannot be disabled.
- Functional cookies: Remembers your preferences (language, theme).
- Analytics Cookies: Collects site usage statistics — not personally identifiable.
- Security Cookies: Helps detect and prevent fraudulent activity.
You can disable non-essential cookies through your browser settings, though some site features may become limited as a result. High Baji does not use third-party advertising cookies.
8 Your rights
As a High Baji member, you have the following rights over your own data. Contact our support team to exercise any of these rights.
- Right to Access: You can request to know what information High Baji holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Data Portability: You can request your data in a structured, portable format.
- Right to Object to Processing: You may object to the use of your data for specific purposes.
- Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.
9 Data Retention Period
High Baji retains your information only for as long as necessary. The retention periods for different types of data are outlined below:
- Account information: For the duration of active account use and up to 5 years after closure.
- Transaction Records: Up to 7 years for legal compliance purposes.
- Communication Logs: Support conversations retained for up to 2 years.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
- Security Logs: Up to 3 years for cybersecurity purposes.
Once the retention period ends, data is securely deleted or anonymized so it can no longer be used to identify you.
10 Minor protection
High Baji's services are intended for users aged 18 and above. We never knowingly collect or store information from anyone under the age of 18.
- Age is verified at the point of registration.
- Any account identified as belonging to a minor is closed immediately and all associated data is deleted.
- Parents are encouraged to enable parental controls on shared family devices.
11 Policy Updates
High Baji may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered mobile number or through a platform notification.
Continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. We recommend checking this page periodically.
12 Contact
For any questions, concerns, or rights requests regarding our Privacy Policy, please contact us:
- Email: [email protected]
- Support: 24/7 Live Chat (available on website and app)
- Language: Support available in Bengali and English